Net Promoter Score
2024
68
Avg: 9.0 / 10 | 72% Promoters
2026
65
Avg: 9.1 / 10 | 73% Promoters
↓
-3
NPS Change
Essentially flat.
Both years strong.
Both years strong.
Engagement & Satisfaction (% Agree)
2024
2026
Feel Welcome & Included
+6%
Effort to Attend Events
+7%
Receive High Value
+6%
Actively Engaged
+4%
Events Are Relevant
-1%
Know Majority of Members
+19%
Value Being in Forum
+15%
Recruiting Quality Members
+15%
Governance & Vision (% Agree)
2024
2026
Know Chapter Values
+3%
Know Chapter Vision
+10%
Officers Responding to Needs
+6%
Dedicated Officers Appointed
-6%
Asked/Volunteered for Role
+11%
Event Mix: "Too Few" Responses (%)
Side-by-Side: % Saying "Too Few"
Event Mix Shift: 2024 vs 2026
Full Metrics Summary
| Metric | 2024 | 2026 | Change |
|---|---|---|---|
| NPS Score | 68 | 65 | -3 |
| Average Recommendation | 9.0 | 9.1 | +0.1 |
| Feel Welcome & Included | 92% | 98% | +6 |
| Receive High Value | 84% | 90% | +6 |
| Actively Engaged | 82% | 86% | +4 |
| Know Majority of Members | 57% | 76% | +19 |
| Value Being in Forum | 67% | 82% | +15 |
| Recruiting Quality Members | 75% | 90% | +15 |
| Know Chapter Vision | 43% | 53% | +10 |
| Events Relevant | 77% | 76% | -1 |
| Business Events "Too Few" | 33% | 44% | +11 |
| Social Events "Too Few" | 28% | 10% | -18 |
Key Takeaways
Biggest Wins (2024 to 2026)
- +19% more members say they know the majority of people in the chapter
- +15% jump in members who value their forum experience
- +15% increase in confidence that the chapter is recruiting quality members
- Social event demand resolved: "too few" dropped from 28% to 10%
Holding Steady
- NPS essentially flat (68 to 65) with a nearly identical average score of ~9
- Event relevancy unchanged at ~77%, suggesting programming quality is consistent
- Chapter vision clarity improved (+10%) but still the lowest-rated governance item at 53%
Growing Gaps to Address
- Business event demand is intensifying: "too few" rose from 33% to 44%
- "Only in YPO" programming is now the #1 qualitative request
- Nearly half of members still lack clarity on the chapter's vision and long-term goals